Overview
GlobalLogistics Corp faced mounting pressure to increase throughput and reduce operational costs across its vast network. We implemented the Workflow Automation Suite, OperationsHub, an end-to-end process automation platform powered by intelligent agents that continuously learn and optimize complex, cross-functional workflows. This solution delivered immediate, measurable results by streamlining critical processes from order intake to final delivery.
The Challenge
Fragmented Legacy Systems
The client's operations relied on a patchwork of disconnected legacy systems, leading to manual data entry, high error rates, and significant delays in cross-departmental handoffs.
High Manual Processing Time
Critical processes, such as customs documentation and shipment tracking updates, required over 40 hours of collective manual effort per day, diverting staff from strategic tasks.
Inconsistent Process Compliance
Lack of a centralized process engine resulted in inconsistent application of business rules and regulatory compliance across different regional hubs, increasing audit risk.
Our Solution
Intelligent Process Discovery and Mapping
Deployed AI-driven process mining tools to automatically map and analyze existing workflows, identifying bottlenecks and high-impact automation opportunities.
OperationsHub Centralized Workflow Engine
Implemented a single, cloud-native platform to orchestrate all cross-functional processes, ensuring consistent execution and real-time visibility into operational status.
AI-Powered Document Processing
Integrated intelligent document processing (IDP) agents to automatically extract, validate, and route data from unstructured documents like invoices and bills of lading, achieving 99.5% accuracy.
Continuous Optimization Agents
Utilized machine learning agents to monitor workflow performance post-deployment, dynamically adjusting resource allocation and process steps to maintain peak efficiency.
Technologies Used
The OperationsHub suite has fundamentally transformed our operational backbone. We moved from reactive firefighting to proactive, intelligent workflow management, allowing us to scale our business without proportionally increasing our headcount.